Healthcare
Automating intake triage for a multi-clinic health network
Challenge
Verita's intake coordinators manually reviewed and routed over 400 patient inquiries per day across six clinic locations, creating response delays of up to eight hours.
Solution
We built an AI-assisted triage system that classifies and routes inbound inquiries by urgency and department, with human review built into every clinical decision point.
Result
Manual triage workload dropped 62%, and average response time for urgent inquiries fell from hours to under twelve minutes.
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